Terms of service

Terms of Service

Welcome to Crest & Cove. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our website.


1. Account Terms

By using this website, you confirm that:

  • You are at least 18 years of age.

  • The information you provide is accurate and complete.

  • You are responsible for maintaining the confidentiality of your account information.

  • You accept responsibility for all activities that occur under your account.

Crest & Cove reserves the right to suspend or terminate accounts found to be in violation of these Terms.


2. Pricing and Payment

All prices listed on our website are displayed in INR unless otherwise stated.

We reserve the right to:

  • Modify product prices at any time without prior notice.

  • Correct pricing errors that may occur.

Payments must be made through the approved payment methods available on our website. We use secure third-party payment gateways, and we do not store your full payment card details.

Orders will only be processed once payment is successfully received.


3. Product Descriptions

We strive to ensure that product descriptions, images, and specifications are accurate. However:

  • Minor variations in color or appearance may occur due to screen settings or manufacturing differences.

  • We do not warrant that product descriptions or other content are error-free, complete, or current.

If you receive a product that differs materially from its description, please contact us at papercuts0912@gmail.com.


4. Order Acceptance

All orders placed through our website are subject to acceptance by Crest & Cove.

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Cancel orders due to pricing errors, stock unavailability, or suspected fraud.

  • Request additional verification before accepting an order.

If your order is cancelled after payment, a refund will be processed in accordance with our Refund Policy.


5. Shipping and Delivery

Orders are processed on all days excluding public holidays.

Delivery timelines are estimates and may vary due to:

  • Location

  • Courier delays

  • External circumstances beyond our control

Crest & Cove is not responsible for delays caused by courier partners or unforeseen events. Customers are responsible for providing accurate shipping information.


6. Returns and Refunds

Returns and refunds are governed by our separate Refund Policy.

Generally:

  • Products must be returned in unused and original condition.

  • Refunds will be processed after inspection and approval.

  • Shipping charges may be non-refundable unless the return is due to our error.

For return-related queries, contact us at papercuts0912@gmail.com.


7. Prohibited Uses

You agree not to use our website:

  • For unlawful purposes

  • To violate any applicable laws or regulations

  • To infringe upon intellectual property rights

  • To transmit malicious software or harmful code

  • To engage in fraudulent or abusive activities

We reserve the right to terminate access to users who violate these provisions.


8. Intellectual Property

All content on this website, including logos, text, images, graphics, and designs, is the property of Crest & Cove and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.


9. Limitation of Liability

To the fullest extent permitted by law:

Crest & Cove shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.


10. Indemnification

You agree to indemnify and hold harmless Crest & Cove, its owners, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms.


11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.


12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page. Continued use of the website constitutes acceptance of the updated Terms.


13. Contact Information

For any questions regarding these Terms, please contact:

Crest & Cove
Email: papercuts0912@gmail.com